Shipping & Returns

Shipping


Supported Shipping Methods
1, Standard Shipping
2, Express shipping: China EMS, DPD, DPEX, Fedex, DHL,etc.

Shipping Time
Receiving Time=Processing time + Shipping time
It normally takes 2-3 business days for us to process your order. 
And the shipping time is 5-7 days for express shipping and a few more days for standard shipping.

ShippingCost
Shipping fees are automatically calculated on the basis of weight, size and volume. In general, you may pay $4.99 or can get free shipping for order over $49.99

1.Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been placed successfully.However,before your order being shipped,we will try our best to help you to revise your shipping address.So please make sure that your shipping address is right and if you have any question,please feel free to contact with us first,we will be very glad to help you solve the matter.service@dressqueens.com

2.How do I track my order?
After your order being shipped, a tracking number will appear. You can track your order on our company's website with the tracking number provided.  
Please pay attention: It may take 48 to 72 hours for the tracking information to be updated and sometimes tracking numbers may change. If after 5 days you cannot get the tracking information of your order, please feel free to contact with us for more information.

3.I am not satisfied with the product. What can I do?
If you are not satisfied with the product you received,you’d better return it to us in new condition within 3 days from the delivered date,or we would refuse to accept your request.

Return and Exchange


Return process:
1 Contact Dressqueens.com Customer Service Team to request a return
2 Return your item

3 Get a refund


Returns & Exchanges Policy
Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! You can return the items within 3 days of delivery for a  refund or exchange. Buyer is responsible for return shipping cost and any related expenses.

Easy Exchanges:
If you want to exchange the size or color. Have a easy exchange as long as it is in stock.

How can I get return?
Please request return and exchange by mail us service@dressqueens.com
Entry your order email address and order ID 
Once we receive your return, please allow 3 to 5 business days to process your returns.

What items are non-refundable?
Free gifts or promotional items with retail value.

Notice: Item(s) must NOT be returned to the address on the package you received. Please contact our customer service team for return instructions and return center address.

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